Items ship within 72 hours (business days, excludes weekends and holidays).
Gaiam.ca ships to addresses in Canada only. Purolator is our primary shipper but Gaiam.ca may use alternate ground shipping methods for oversized items.
Orders shipped to P.O. Boxes will ship via Canada Post. If you have questions please contact us at firstname.lastname@example.org or 1(800) 387-0184 ext. 4496.
Shipping and handling charges for your online order will be calculated on the total weight of your order and the province or territory that it will ship to.
Additional Shipping Charges
Please note, because some items are bulky and heavy, our cost to ship them is higher than for other items. Therefore we have added a delivery sucharge; this charge is stated in the product's description and is in addition to regular delivery charges.
Overnight delivery may be available for some orders. Please call customer service at 1 (800) 387-0184 ext. 4496 for overnight service availability and rates.
We want you to be completely satisfied with every purchase you make with us. If you are in any way dissatisfied with a product you ordered or received we'll take it back.
To return your product:
First, you’ll need to request a Return Authorization (RA) number. This number will be unique to your return. To request an RA number please call or email our Customer Service team at email@example.com or call 1-800-387-0184 ext. 4496 (Weekdays 9AM-5PM Eastern Standard Time). Make sure to reference your order number and items/quantities to be returned.
When you receive your RA number:
Package your return. Make sure the items you are returning are adequately packaged for shipping. Address your package to the following address:
ENTERTAINMENT ONE DISTRIBUTION
ATTN: GAIAM.CA RETURNS DEPARTMENT
70 DRIVER ROAD, UNIT 1
BRAMPTON, ON, L6T 5V2
Take the package to a shipper of your choice. You will be responsible for return shipping costs. Be sure to ask for a tracking number for your return. We recommend that you don’t place your return in a drop box.
Damaged or Defective Items
Contact our Customer Service team at firstname.lastname@example.org or call 1-800-387-0184ext. 4496 (Weekdays 9AM - 5PM Eastern Standard Time).